Start-Stop-Continue One Way That good ways to make money online We Solicit Feedback – Azavea – Beyond Dots on a Map

Employee feedback has been central to making azavea what it good ways to make money online is today. Our 10% for R&D and learning program, profit-sharing, bicycle, office layout, monthly company updates, and a broad range of operational features of the company good ways to make money online have come about through employee suggestions and feedback. This feedback happens in a variety of ways, including performance reviews, monthly office hours, the scrum process, cultureamp surveys, and one-on-ones with managers. In this article, I’d like to outline one of the feedback mechanisms, called start-stop-continue. How it works

As described above, start-stop-continue is pretty simple. It’s a clear cut way for colleagues to share their good ways to make money online feedback. There are only three questions and you don’t have to answer them all. It’s also anonymous, which enables people who may not feel comfortable raising an good ways to make money online issue with the CEO to directly to do so. We have other opportunities for sharing feedback, but I’ve learned over the years that a range of feedback good ways to make money online mechanisms is important. And the candor of the anonymous SSC plays an important good ways to make money online role.

I want to emphasize that it doesn’t always work, and it doesn’t work for all company issues. In the first few years, we had very long discussions about fairly contentious topics. Over time, it became clear that complex topics that require extensive discussion good ways to make money online were not good candidates for this process. We learned the hard way that SSC raises such a good ways to make money online diversity of topics that it’s best to time-box discussion on any one topic, and that it’s a quicker process when I remove items discussed in good ways to make money online previous rounds. We’ve edited and refined the system over the years, but have ultimately determined that the SSC is useful, important, and effective. Changes made

Since we started doing start-stop-continue, we’ve made several changes in company policies and how we good ways to make money online run the business. These changes range from the substantial (how vacation time is handled) to the trivial (refilling the snacks jars two times a day instead of good ways to make money online one and purchasing dance-dance-revolution for the office). A few highlights: office

The repeat topics became enough of a joke that one good ways to make money online year a colleague created a start-stop-continue BINGO. Repeats are inevitable, both because there are always new colleagues that haven’t been part of previous discussions and because there will good ways to make money online be disagreement (see below) or no clear way to resolve an issue. We won’t be able to respond to every suggestion, some suggestions may not be feasible, and we won’t be able to come to a consensus on every good ways to make money online issue. Whether or not to include a repeat item is at good ways to make money online my discretion. Sometimes I think it’s worth additional discussion and sometimes I’ll put it in the “asked and answered” list.

Not everybody responds to the survey sent out ahead of good ways to make money online the meeting. In the last couple of years, less than half of the company responded. This is probably inevitable as we get larger, but it also risks highlighting the people that have something good ways to make money online to say at the expense of others. These others can represent a silent majority that either feels good ways to make money online like things are fine or feels like even if they good ways to make money online said something, nothing would change. We’re working on making sure all of our employees feel good ways to make money online heard. We can’t change that

This format of feedback points out that there are things good ways to make money online we are (mostly) powerless to change. It’s been suggested several times that we look into alternative good ways to make money online energy providers and understand our energy sourcing. At our old office that was legitimately impossible as we good ways to make money online were locked into what the building offered. When we signed a lease at our new office, we made sure energy sourcing was negotiable. Over the years, one of the most popular suggestions is that we stop good ways to make money online requiring timesheets, but while we all would prefer that we didn’t have to track our time, most of our revenue derives from professional services, and we won’t be in business very long if we don’t accurately track our time. We can’t change that in this forum

There are some things that we can’t solve in this meeting, but discussion here can lead to longer-term changes in other venues. We have had consistent feedback over time about improving the good ways to make money online diversity of the company. This has led to a company objective in 2018 to good ways to make money online develop a diversity & inclusion guidelines document as well as several initiatives to improve good ways to make money online our practices. This year we’ve formed da D&I working group, which is similarly charged with suggesting additional changes.

In the past, SSC was a platform for folks to share their concerns good ways to make money online about working with certain companies or on certain projects. These comments, in addition to several conversations in my office hours and good ways to make money online in project debriefs, led me to write azavea’s project selection guidelines. I’m very proud of this document and I’m glad we have it. This change didn’t happen at SSC, but it was part of the process of codifying how good ways to make money online we address this aspect of the business. Disagreement

When in doubt, we default to being generous in our benefits (we believe that providing “radical” benefits shouldn’t be that radical). Majority opinion is given some preference but isn’t necessarily the rule, and if things are going well, we don’t want to mess with what’s working. For instance, we won’t change coffees or stop using slack if most people good ways to make money online enjoy these methods and if the alternative would be a good ways to make money online major process overhaul. But minority opinion also matters, particularly when the subject affects the welfare of a few good ways to make money online people. For example, many people are in favor of having office dogs – I’d personally welcome it, and we negotiated the option into our lease, but a few people have severe allergies to dogs, so we’re not going to be having dogs. Flip-flops

We find that some years we implement a change, only to have requests to reverse that change the next good ways to make money online year. One example of this was when we traded some observed good ways to make money online federal holidays for vacation days, in order to make time off more flexible for folks. The next year a small group of people wanted their good ways to make money online federal holidays back. For some issues, there is rarely a permanent solution. With a changing and growing employee base, we have to listen anew every year.

One year we introduced a pool table after an SSC. The next year we dealt with the varying expectations and good ways to make money online pain points around that pool table. Some colleagues were concerned that clients would think we were good ways to make money online spending all of their money and our time playing pool. Others were annoyed at the loud noises it incurred at good ways to make money online all hours. After some discussion, the pool fans agreed to limit their play to after good ways to make money online 5 pm.

SSC is not perfect as a format for discussing feedback good ways to make money online or solving problems. As we do things that seem to solve significant pain good ways to make money online points one year, we see complaints about the fix the next year. Also as we grow in size, this format is less useful in curating good discussion and good ways to make money online problem-solving than it was when we were 25 people. Some things I’ve learned

Group the items into themes: sometimes people submit one or two items in each of good ways to make money online the three questions, and sometimes it’s a long list of items. I try to organize items into thematic groups, and at the actual meeting, I present slides organized into these themes. In recent years, these themes have settled into: how the physical office space functions, the technology we use, benefits and people operations, and a grab bag everything else. The majority of issues brought up at our SSC tend good ways to make money online to be culture-focused. We think people’s lives here are pretty important, and my colleagues have a lot of ideas about how good ways to make money online to both maintain what we have and improve on it.

Keep the pacing brisk: at the beginning of the meeting, I give an overview of the process, highlight some updates from the previous year’s suggestions, and highlight a few items as “asked and answered” for items that we have previously discussed at length and good ways to make money online will not be re-hashed this year. For each theme, we briefly highlight the things people want to continue but good ways to make money online spend most of our time on the things people want good ways to make money online to start or stop. I usually give a preamble and try to interpret the good ways to make money online suggestion (sometimes I have to guess at some cryptic statements). Then I open up the floor for discussion for each good ways to make money online issue, with a 5-minute time box enforced by a time-keeper. If the sentiment isn’t clear, I will often ask for a show of hands for good ways to make money online different options. If there is no consensus, or if it is a matter that needs to be good ways to make money online researched further before a decision is made, it is kicked to me or the appropriate VP or good ways to make money online manager to further explore and report back on a later good ways to make money online date. Alternatively, I may ask for a volunteer that wants to take good ways to make money online on the task.

Finally, it’s important for people to have the opportunity to express good ways to make money online opinions in an anonymous way. Anonymity gives people permission for a kind of candor that good ways to make money online we’re not always used to. At azavea, we place a high value around transparency and putting people good ways to make money online first, with respect, kindness, and humility. As CEO, I’m wrong a lot of the time, and I need to have a forum through which to good ways to make money online hear that feedback. For me, I find this process both extremely helpful and also one good ways to make money online that generates a lot of anxiety. Sometimes the feedback is heart-warming and encouraging. Here are some examples from the past few years:

But it can also be stark and unvarnished criticism; anonymity gives people permission for a kind of candor that good ways to make money online isn’t always easy to hear. Like most people I find the negative feedback harder to good ways to make money online take than the positive and being confronted with all of good ways to make money online the things people want better can be tough. Nonetheless, the general consensus has been that start-stop-continue belongs alongside the other ways that we invite suggestions good ways to make money online for how to improve the organization. From the start, I’ve wanted to build a great organization in which people good ways to make money online carry out fulfilling work and have positive relationships with their good ways to make money online colleagues. The only way to actually accomplish that is to do good ways to make money online so together and this type of feedback and discussion is good ways to make money online critical to fulfilling that vision.

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